We understand that from time to time the need to return an item may occur. Please read below for a detailed overview of our return policy
We will exchange defective or damaged products within the warranty period. This is usually 30 days unless stated otherwise.
Returns for refund are accepted for the first 14 days after customer received the item.
If a customer returns an item by choice, meaning not caused by defect or performance, that originally had free shipping, there will be a $6.00 fee deducted from the refund. If there were shipping charges, in this case, they will not be refunded.
Please contact us by email at firstname.lastname@example.org.
Any problem with an item must be reported within warranty period.
If items are damaged in transit, please notify us within 24 hours of receiving the package or no claim will be allowed.
If you are returning an item by choice within the 14-day period, the customer is responsible for the shipping charges.
Shipping cost is non-refundable.
Exchanges are free of cost to customer during the warranty period.
The customer is responsible on shipping of returns for refund.
DO NOT SEND ANY ITEMS BACK WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. Request one by email at email@example.com.
Our warranty covers jewelry made of sterling silver, 10k, 14k, 18k gold, and platinum. This warranty is valid only for defects in manufacturing and is based upon our inspection and sole determination. The warranty may or may not cover replacement for missing gemstones.
Warranty Disclaimer on Gemstones
For all rubies, sapphire, emerald, diamond, tanzanite and semiprecious gemstones over 2 carts in size, the Lifetime warranty covers only labor costs in replacing the above-listed gemstones. An estimated wholesale cost for replacing the missing gemstones will be provided and repair will be done upon your approval of the charge.
Our limited Lifetime Warranty excludes repair, sizing, or cleaning performed by someone other than Limor Jewelers and excludes damage done by excessive wear and tear, accidental abuse and loss or theft.